Are you looking for our Refund Policy?
We are arriving on a cruise ship. Do you pick us up at the Cruise Pier?
YES. The meeting point for cruise passengers is located directly across the street from the Cruise Pier at the Carl´s Jr Burger Shop.
We are staying in a hotel in Cozumel. Can you pick us up in the lobby of the hotel?
YES. We can meet you right in the lobby of your hotel.
How do I check if you are available on a certain day?
You can check our website at any time, night or day, and get a constantly updated completely accurate picture of our availability.
But please note, that can change in a heartbeat.
So – if you see a slot you want – book it right away. Because, with 80% of our bookings coming from the 20,000 daily Cruise Visitors, available slots tend to disappear very quickly.
My Cruise Ship docks in Cozumel at a certain time. When should I arrange to meet your driver?
As you are coming by Cruise Ship, please set the time for us to meet you at least 30 minutes AFTER your scheduled docking time to allow for the delays in embarkation (remember there will be plenty of other folks all trying to disembark at the same time!). Fear not, you are our client for the day, so we won’t disappear if you’re a bit late!
What happens if my Cruise Ship is diverted away from Cozumel because of Bad Weather or some other reason and I cannot meet you as arranged?
In that very rare event, we would immediately issue you with a FULL Refund.
I see your minimum pricing is for a group of up to 11 passengers, but we are a party of 4. Can you give us a discount or offer us a smaller vehicle?
NO. Because our trips are all based on the same 11 seater vehicle and the driver’s time. But you do enjoy the advantage of being able to really spread yourselves in our large, luxurious vehicle.
We are only four people. And, as your vehicles take 11 people comfortably could we cut the cost by splitting the charter with another similar sized group?
NO. We run private trips only for a very good reason. As a private group, YOU have total control of the day’s program and timings. But, just imagine how that would dramatically change if you had to adjust your preferences and timings to accommodate another party’s different demands.
Do your fees include entrance fees and other incidentals?
No. Our very reasonable fees cover the day’s hire of the vehicle, driver and all his vast expertise and local knowledge. If you choose to visit any attractions with an entrance fee, these are for you to pay.