Book with Confidence. My Refund Policy has you covered:

  • If there's bad weather on the day of your trip, and the harbour master shuts down the port for small boats like mine. I will give you a FULL REFUND.
  • If you are coming to Cozumel via Cruise Ship, and your Cruise gets re-routed off Cozumel for any reason. I will give you a FULL REFUND.
  • No questions asked.

Frequently Asked Questions

YES. The meeting point for cruise passengers is located directly across the street from the Cruise Pier at the Hard Rock Café.

YES. We can meet you right in the lobby of your hotel.

You can check our website at any time, night or day, and get a constantly updated completely accurate picture of our availability.

But please note, that can change in a heartbeat.

So – if you see a slot you want – book it right away. Because, with 80% of our bookings coming from the 20,000 weekly cruise visitors, available slots tend to disappear very quickly.

As you are coming by cruise ship, please set the time for us to meet you at least 30 minutes AFTER your scheduled docking time to allow for the delays in embarkation (remember there will be plenty of other folks all trying to disembark at the same time!). Fear not, you are our client for the day, so we won’t disappear if you’re a bit late!

NO. Because our trips are all based on the same 11 seater vehicle and the driver’s time. But you do enjoy the advantage of being able to really spread yourselves in our large, luxurious vehicle.

NO. We run private trips only for a very good reason. As a private group, YOU have total control of the day’s program and timings. But, just imagine how that would dramatically change if you had to adjust your preferences and timings to accommodate another party’s different demands.

No. Our very reasonable fees cover the day’s hire of the vehicle, driver and all his vast expertise and local knowledge. If you choose to visit any attractions with an entrance fee, these are for you to pay.

In that very rare event, we would immediately issue you with a full refund.